Abstract: Concepts of providing, doing, participating in, delivering, developing and using services have been made problematic by the increasing bureaucratisation and regulation of non-profit organisations. It is now further complicated by new versions of mutual obligation and the 'third way', such as 'Big Society' in the United Kingdom and 'Nudge' in the United States. This article draws on data collected in 1999 and compares it with some new data emerging from online blogs between 2000 and 2012. It is argued that instead of moving on from notions around service acts to the reality of service discourses, policy has remained bound by the notion that service is an act and not, as the data suggests, a discourse informed by notions such as norms of reciprocity and expectations of unpaid provision of knowledge.
To cite this article: Crichton, Merrilyn. The logic of 'service': Conceptualising service as a discourse rather than an act [online]. Third Sector Review, Vol. 17, No. 2, 2011: 153-173.
[cited 29 Apr 17].